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[Serial No.10] Chapter 3. 3-2. How we can create "Blame-Free" environment.

Creating the Next Society - Part 10
Toward a society where people can live gently and without conflict
Masashi Ono, ScienZ Institute, Inc.

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Chapter 3
3-2. How we have been able to free from "Blame Each Other"

Even though research has advanced, it is still a human activity, so many things happen every day, and of course there are mistakes and failures. For example, we cooked 100 special lunchboxes and delivered them to a customer, only to be told that the order was for next week.
In the common society, when such an incident occurs, the blame is placed on the person who caused the problem. or even submit a letter of apology.
However, what is the point of blaming and pursuing responsibility?
Blaming will not undo the mistakes.
What we can do is to think about how to make the best use of the 100 lunchboxes we have now.
And so we need focus on searching for the cause (not to pursue responsibility!) so that the same mistake will not happen again.
In this case, the lunchboxes immediately brought back to As One community, and quickly communicated to the people there, and they could taste them.
"Why did this happen?", we can research clearly. And the mistake was the key to the next step. These mistakes led to a review of the reception process and the creation of a department specializing in special box lunches. Also, when such things happen, lots of people tend to arise feeling to blame others or thinking that someone else is to blame.
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However it is not natural to feel blame some one when something like this happens. But to wonder what is going on inside. It becomes a subject for exploration. Gradually, we can grow into people who do not blame each other.
In such a blame-free atmosphere, a safe and comfortable working environment is being created. If people think they will be blamed, they will hide mistakes, lie, and create a guarded atmosphere that makes it difficult to say anything about mistakes in order to avoid being blamed. The lack of blame makes it easier to discuss events cheerfully and to find out what the core of the problem is, so that problem-solving can proceed smoothly.

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There is also a farming company, Suzuka Farm, established in 2010 by a group of young people, which supplies vegetables to local people. The relationship has no boundaries or barriers, so people and goods can freely interact and make use of each other's talents. During the busy farming season, people from the lunchbox shop sometimes rush to the farm. The lunchbox shop also tries to make the most of the vegetables produced at the Suzuka Farm as much as possible. We will try to make the best use of even misshapen vegetables in our lunchboxes as much as possible, and if we have a good harvest and produce a lot of vegetables, we will try to include as many as possible in the lunchbox menu. (Since May 2021, the two companies have been merged into a single company in the hope that we can operate more as one and make maximum use of each other's people and goods).
There seems to be a lot of talk about the next generation of management methods, such as the teal or holacracy organisation, but I believe that by freeing ourselves from fixed fictions and moving forward while discovering what we truly wish deep down, we can realise this kind of company in reality.
I hope people all over the country can give shape to their own ideals!
I think that Mummy's Lunchbox company and Suzuka Farm Coltd can be real examples. Come and see the actual ongoing the shop and such atmosphere is very active, once you visit.

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